Privacy Policy

Effective Date: May 2025  ·  Last Updated: May 2025

At Arovana, your privacy matters to us. This policy explains what information we collect when you shop with us, how we use it, and your rights. By using our store, you agree to the practices described below.

1. Information We Collect

When you place an order or create an account, we collect:
  • Personal details — your name, email address, phone number, and shipping address.
  • Payment information — processed securely through Shopify Payments or third-party gateways. We do not store your card details.
  • Browsing data — pages visited, device type, and IP address, collected via cookies and analytics tools.
  • Communications — messages you send us via email or contact forms.

2. How We Use Your Information

We use your information to:
  • Process and fulfill your orders, and send you order updates.
  • Respond to your questions and provide customer support.
  • Send promotional emails or offers — only if you have opted in.
  • Improve our website, products, and overall customer experience.
  • Detect and prevent fraud or unauthorized transactions.

We will never sell your personal information to third parties.

3. Sharing Your Information

We may share your data with trusted service providers who help us operate our store, including:
  • Shopify — our e-commerce platform.
  • Courier & logistics partners — to deliver your orders within Pakistan.
  • Payment processors — to securely handle transactions.
  • Marketing tools — such as email platforms, only with your consent.

All third parties are required to handle your information responsibly and in accordance with applicable privacy standards.

4. Cookies

We use cookies to keep your shopping cart active, remember your preferences, and understand how customers use our site. You can disable cookies in your browser settings, though some features of the store may not function properly without them.


5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Our store is hosted on Shopify, which uses industry-standard SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


6. Your Rights

You have the right to:
  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Ask us to delete your data, subject to any legal obligations.
  • Opt out of marketing emails at any time using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our store after changes are made constitutes your acceptance of the updated policy.


9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

WhatsApp: +92 317 7566 205
Phone : +92 317 7566 206
Location: Islamabad, Pakistan