Q: Do I need an account to place an order?
No. You may check out as a guest, or create an account for faster checkout, order tracking, and exclusive offers.


Q: How do I create an account?
Click on “Create Account” on our homepage and fill in the required details to set up your account. Once registered, you’ll be able to manage your information, track orders, and enjoy a faster checkout experience.


Q: Do you accept orders through phone call or WhatsApp?
Yes, we do accept orders through WhatsApp for customer convenience. You can contact our support team to place your order or get assistance with product selection and order details.


Q: How can I place an order?
Browse our products or use the Find Your Routine tool to discover suitable products. Add items to your cart and proceed to checkout using your preferred payment method.


Q: How can I check the status of my order?
Once your order is placed, you will receive order updates through email, SMS, or WhatsApp. You can also log into your account anytime to track your order status and delivery progress.


Q: Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team as soon as possible.


Q: Can I update my shipping address?
Yes, you can update your shipping address by logging into your account and visiting the “My Account” section. If the order has already been placed, contact support immediately. Changes are only possible before processing.


Q: What is the difference between order ID and tracking ID?
Order ID is created when you place an order and identifies your purchase. Tracking ID is issued once the order is dispatched and is used to track delivery status.


Q: Can I add more items to my existing order?
No, you cannot add items to an order that has already been processed. You must place a new order. Edits are only possible before dispatch by contacting support.


Q: Does adding an item to the cart mean it is reserved?
No. Adding items to your cart does not reserve them. The product is only confirmed once the order is placed and payment is completed.

Q: What payment options are available?
Following are the payment options available to shop at our online store:
• Cash on Delivery
• Online Payments (Extra Discounts)


Q: What happens if my payment fails in Advance Payment Mode?
If you choose to pay in advance and avail extra discount, the order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.


Q: What does Cash on Delivery mean?
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of delivery and will be provided with a receipt along with your purchase.


Q: How long does shipping take?
Orders are processed within 24–48 hours (business days). Standard delivery usually takes 5–8 business days depending on your region; expedited shipping options may be available at checkout.


Q: Can I track my order?
Yes — once your order ships, you’ll receive an email with a tracking number so you can monitor its delivery status.


Q: What if my order hasn’t arrived?
Delivery times vary by location and shipping method. If your order is delayed or hasn’t arrived within the expected timeframe, please contact our support team with your order number.


Q: What is Arovana’s return policy?
If you’re not satisfied with your purchase, you may be eligible for a return within a specified return window (e.g., 7–30 days from delivery) provided the product is unused and in original packaging.


Q: What if my product arrives damaged or wrong?
If you receive a damaged, defective, or incorrect item, contact our support right away with a photo and order details — we’ll arrange a replacement or refund.


Q: How do I request a refund?
Email our support team with your order number and reason for return. Refunds are processed within a few business days after we receive and inspect your return.


Q: Do you offer product subscriptions or automatic refills?
We may offer subscription options to help you save and never run out of essentials — check our subscription page or contact support for current offers.


Q: How can I contact customer support?
You can reach out via the Contact Us page, email, or social media — we’re here to help with any questions or concerns.

Q: How do I know which products are right for me?
Use our Find Your Routine quiz to get personalized recommendations based on your skin type and main concerns.


Q: Can I address multiple concerns at once?
Yes — mix and match products for your combined skin concerns using our quiz or bundle tool.


Q: What is the correct order for applying skincare products?
Skincare works best when used in the right order:
1️⃣ Cleanser
2️⃣ Toner or Exfoliating Toner
3️⃣ Serum
4️⃣ Moisturizer
5️⃣ Sunscreen (morning routine)


Q: How long should I wait between applying products?
Usually 30–60 seconds is enough for each product to absorb before applying the next one.


Q: Should I use the same products morning and night?
Morning focuses on protection, hydration, sunscreen. Night focuses on repair, exfoliation, active treatments.


Q: Can I layer multiple products?
Yes, products are designed to be layered. Avoid confusion with strong actives if unsure.

Q: Can I use multiple serums in the same routine?
Yes. Apply lighter serums first, then thicker ones. Avoid too many actives at once.


Q: How many serums should I use at once?
1–2 serums per routine is ideal for best results.


Q: Can I mix serums together before applying them?
It’s better to layer instead of mixing in your hand.


Q: Can I combine brightening and hydrating serums?
Yes — Vitamin C or Niacinamide pairs well with Hyaluronic Acid.


Q: Can I use Arovana products with other brands?
Yes, but avoid stacking strong actives together.


Q: Can I use exfoliating products every day?
2–3 times per week is usually enough.

Q: How should I introduce a new skincare product?
Introduce one product at a time and use it for a few weeks before adding another.


Q: Should I patch test skincare products?
Yes — apply on a small area and wait 24 hours.


Q: What should I do if my skin becomes irritated?
Stop using the product and let skin recover. Seek help if needed.


Q: Can skincare cause temporary breakouts when starting?
Yes, mild purging can happen with active ingredients.


Q: Can I use products morning and night?
Most products can be used both times. Some actives are night-only.

Q: How should I introduce a new skincare product?
Introduce one product at a time and use it for a few weeks before adding another.


Q: Should I patch test skincare products?
Yes — apply on a small area and wait 24 hours.


Q: What should I do if my skin becomes irritated?
Stop using the product and let skin recover. Seek help if needed.


Q: Can skincare cause temporary breakouts when starting?
Yes, mild purging can happen with active ingredients.


Q: Can I use products morning and night?
Most products can be used both times. Some actives are night-only.Q: Are your products suitable for sensitive skin?
Yes — many formulas are gentle, check product details for suitability.


Q: Can I use products if I have oily or acne-prone skin?
Yes — we offer non-comedogenic oil-balancing formulas.


Q: Do products work for dry or aging skin?
Yes — hydration and anti-aging routines help improve skin texture.


Q: How can I customize my routine?
Use our Build Your Own Bundle tool.


Q: Are pre-curated routines effective?
Yes — they are designed for better results.


Q: Should I use clean hands when applying skincare?
Yes — always apply with clean hands or applicators.

Q: How should I store my skincare products?
Store in a cool, dry place away from sunlight and heat.


Q: Can heat or sunlight damage skincare products?
Yes — it can reduce effectiveness of active ingredients.


Q: Can I store skincare products in the refrigerator?
Not required, but some products feel better chilled.


Q: Should I keep products in the bathroom?
Avoid humid areas if possible.


Q: How long do skincare products last?
Unopened: 2–3 years. After opening: 6–12 months.


Q: How can I tell if a product is expired?
Look for changes in color, smell, or texture.


Q: Should I close products tightly after use?
Yes — it protects from air and bacteria.

Q: How can I be sure I am purchasing genuine products?
Buy only from official website or authorized sellers.


Q: Are products tested for quality and safety?
Yes — all products go through strict testing.


Q: Why might color or scent vary slightly?
Natural ingredients can cause small variations.


Q: What should I do if I suspect a defect?
Contact support with order details and photos.